Shipping policy

Where we ship

We currently ship to the United States, Canada and the United Kingdom.

If your country isn't listed, we're not able to deliver there yet.

Shipping cost

Free standard tracked shipping on every order. No minimum, no surprises at checkout.

Processing time

Orders are processed and dispatched within [PROCESSING TIME] business days. Orders placed on weekends or public holidays are processed the next business daY

Tracking

You'll receive a tracking number by email as soon as your order is dispatched. Tracking can take 2–3 days to start updating after you receive it — this is normal and doesn't mean your parcel is lost.

Customs, duties and taxes

For international orders, import duties or taxes may be charged by your country's customs authority. These are set by your government, not by us, and they're the responsibility of the person receiving the order. We have no way to calculate or control them in advance.

If your order hasn't arrived

If your tracking hasn't updated in 10 business days, or your order hasn't arrived within [X] days of dispatch, email support@primeknee.com with your order number. We'll trace it, and if it's genuinely lost we'll send a replacement or refund you — your choice.

Wrong address

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect address, we'll reship it once at no charge. After that we'll refund the order minus the shipping cost.

Contact

[LEGAL BUSINESS NAME] [BUSINESS ADDRESS] Email: support@primeknee.com